Recall or replace an email message that you sent in Outlook (2024)

Tip:If you can't follow the steps below, you may not be using new Outlook for Windows yet. Try following the steps under the classic Outlook tab.

To recall a message in new Outlook for Windows

1. Select Sent Itemsin the left folder pane, then double-click the sent message to openit ina separate window.

2. From the ribbon, select Recall Message, then select OK in the confirmation dialog box.

3. Shortly thereafter, you'll receive a Message Recall Report in your inbox. Select the link in that message to see whether your recall has succeeded, is pending, or failed.

To recall and replace a message

1. In the folder pane on the left of the Outlook window, choose the Sent Items folder.

2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.

3. If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.

   

   If you have the Simplified Ribbon, select the Message tab and then select More commands (...). Point to Actions and select Recall This Message.

   

   Notes:

   • If you don’t see the Recall This Message command, you probably don’t have an Exchange account or the feature isn’t available within your organization.

   • You can't recall a message that's protected by Azure Information Protection.

   • You can't recall a message in Outlook on the web.

4. SelectDelete unread copies of this message or Delete unread copies and replace with a new message, and then selectOK.

   

5. If you’re sending a replacement message, compose the message, and then selectSend.

To check on the recall

After submitting a recall request, usually less than 30 seconds later, youwill get an email notificationwith the subject "Message Recall Report for message [original message subject]".

Select theView Message Recall Reportlink to view the report in your browser. If you’re prompted, log in with your mailbox credentials to view the report.

Recall actions are usually quick, regardless of how many recipients are involved. But if the recall request can’t be executed right away for some reason (e.g., the recipient’s mailbox is temporarily unavailable) we'll continue to retry for up to 24 hours before marking the recall as failed.

Status updates are usually pretty quick as well but can sometimes take up to fiveminutes for a message with up to a few hundred recipients. For a large number of recipients (tens of thousands) the recall itself is still fast, but it can take up to thirtyminutes to retrieve the recall status for all recipients.

Note:The steps below are for Outlook.comwhich is the browser-based version of Outlook and is for personal Microsoft accounts such as Outlook.com, Hotmail.com, MSN.com, etc. If you're using Outlook in a web browser and have a work or school account, see the Outlook.com tab.

Recall a message in Outlook on the web

1. Select Sent Itemsin the left folder pane, then double-click the sent message to openit ina separate window.

2. From the ribbon, select Recall Message, then select OK in the confirmation dialog box.

3. Shortly thereafter, you'll receive a Message Recall Report in your inbox. Select the link in that message to see whether your recall has succeeded, is pending, or failed.

Note:The steps below are for Outlook.comwhich is the browser-based version of Outlook for personal accounts such as Outlook.com, Hotmail.com, MSN.com, etc. If you're using Outlook in a browser with a work or school account, see the Outlook on the web tab.

Can I recall a message in Outlook.com?

Let's say you've just sent an email message to someone by mistake in Outlook.com. How do you recall it?

Unfortunately, you can't.

Message recall is not available for users with email addresses ending in @outlook.com, @hotmail.com, @live.com, or @msn.com. These are web-based email services where once you send an email message, it's gone from your email server and out of your control.

Set up undo send in Outlook.com

Although you can't recall a message once it's been sent, when you turn on the undo send option, Outlook.com delays sending the message so you can cancel it if you change your mind.

You can delay sending your message for 5 or 10 seconds. To turn on the undo send option:

1. At the top of the page, select Settings > Mail > Compose and reply.

2. Under Undo send, choose the how long Outlook.com will wait to send your messages.

3. Select Save.

Undo sending in Outlook.com

Once undo send is set up, you'll see an Undo send prompt at the bottom of the message list whenever you send a new message. The prompt will be available for the length of time you set in Compose and reply.

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