Penn Internal and Family Medicine Bucks County (2024)

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(215)860-07...— show

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• Brendan W. October 28, 2022, 10:49 pm

  I would definitely not recommend going here for anything. Forthree yearsnow, everytime Icall tomake anappointment they put meon hold for over anhour and noone picksup. Iwaited over three hours onthe phone, while Iworked onother things and noone answered, sothey donot staff their phone. Whenever Iattempt toschedule anappointment over their mypenn medicine website, Ido not hear anything back from them, either tomy appointment requestor myfollow upmessages weeks after regarding myappointment request. When Igo into their office inorder toschedule appointments, they tell methey can not scheduleappointments inside the office and that Imust call oruse their website tomake anappointment. They make itentirely impossible toschedulean appointment with them! Definitely avoid! They should not provide aphone number ifthey donot intend tostaffit, they should not instruct patients touse awebsite they donot plan onresponding tothem onand they should not beadamant patients call ormessage them ontheir website when they refuse touse them. Itmakes nosense! Don't waste your time. They don't care about their patients atall.… – show

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• Darlene W. October 25, 2022, 11:57 pm

  We have had great care here atthis physicians office and the staff has always been very helpful. Ialways make myappointments online atthe mypenn website orwhen weleave anappointment. DRHuang ismy special needs sons pcp and hehas been sogreat with myson. And recently mydaughter changed tothis doctor aswell because ofthe great care her brother has received. DrJ. Huang isvery knowledgeable, kind, always follows upvia patient portal atmy penn soI always know what isneeded for myson. Weare happy and pleased with this Physician office ofPenn medicine. One other thing, when myson was sick with anear infection, staff was quick toget usin onthe same day and withDr. Patel who was great aswell with him and was spot onwith her Diagnosis, ordered the right medication and infection healed and wehave nocomplaints sofar from this group ofDoctors. Keep upthe great care!… – show

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  • Company's official replyOctober 26, 2022, 5:54 pm

    Good Morning Darlene,

    Thank you somuch for the feedback! Weare soglad tohear that you and your son have had agreat experience atPenn Medicine withDr. Huang. Wishing you and your family the very best.

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• Patricia S. September 19, 2022, 11:50 pm

  Why are the doctors leaving the practice? I've been apatient there for about 30years, but inthe past 3months atleast 3doctors left. Over the past couple ofyears, many others left. Now Ican't even get anappointment with Mrnew doc for atleast 3months? This isnot good care.

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• Claire March 14, 2022, 11:35 pm

  No idea why people have left such harsh reviews. Ican get appointments easily, wait times are reasonable, and I've been able toget labs drawn *literally* inside the exam room soI don't have toworry about going totheir lab orone that takes myinsurance.
  I see Andrea McGlinseyNP, she isincredible. She's easy totalkto, and knows alot about women's health--very important tome. Ican usually leave amessage for the office and get anRx written the same ornextday.
  Only bad experience was with DrPatel, who doesn't seem towork here anymore. She was condescending, rude, and harassed mewhen Iwas looking upwhich travel vaccinations Ineeded toreceive before studying abroad. Conversation was difficult, and she seemed tointerpret mystrong medical literacy and questions asan insult toher competence.… – show

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  • Company's official replyMarch 15, 2022, 9:32 pm

    Good Afternoon Claire,

    Thank you for leaving areview! Weare happy tohear you've been having agreat experience atPenn Medicine with your current NPand wish you and your family the very best.

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• Jenah P. December 9, 2021, 3:47 pm

  My mother has been apatient here since they were Yardley Medical. She stays because it's what she knows. Often the doctors are rude toher and donot address her concerns. I've been trying toget her togo elsewhere. Igive 2stars beause some ofthe staff ishelpful.

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• david r. October 4, 2021, 2:52 pm

  I have not been tothe doctors in4years. When Iwent for the first time. Itwas very nice and they were trying tofigure out everything that isgoing onwithme. And Ithank them for that. The staff and the doctors where are outstanding.

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• Mike A. September 20, 2021, 3:13 am

  I scheduled lab work for anantibody test and was passed around to4different contacts just tohave the order putin. Icalled 4times and received noreply tomy request toput anorderin. Iwent tomy appointment and was greeted byan extremely rude office worker, myorder was never put ineither. Iwent upstairs toask ifit can beput through. Mydoctor refused toput the order informe, they also refused toseeme. Instead, they sent areceptionist totell methey “refuse toput anorder in and you need togo get vaccinated”. This place did not offer tosee meor speak withme, they refused care because they choose toplay politics, donot have aworking knowledge ofmy situation nor aninterest inproviding care and refused toallow meto make myown personal health choices. Disgusting. Within 1hour Iswitched myprimary care and couldn’t behappier. Would not recommend for anyone.… – show

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• David P. August 31, 2019, 9:05 pm

  Terrible experience. Felt the need tosee adoctor today and was glad they had Saturday hours. Iwent inand there was not asingle person inthe waiting area and there was doctor onstaff, apparently seeing nobody. Iwas told bythe front staff that even though I've been coming tothis practice for many years, that the doctor would not see mebecause Ihadn't been inthe office recently for avisit. Clearly, they donot care about the health oftheir patients that have been coming there for care for years.… – show

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• Tim M. August 6, 2019, 9:23 pm

  I've been apatient atthis practice ever since they were onMain Street inYardley— over 25years. Never abad experience with doctors, nurses and all admin staff.

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• Jerry P. July 9, 2019, 8:41 pm

  Very caring people here

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• Julie P. May 17, 2019, 6:08 pm

  I get the best care here.Drs. and staff are all wonderful. Iam greatful for themall.

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• Rich K. March 25, 2019, 5:57 pm

  Went there today for congestion and aslight fever, nocoughing orsneezing. Icheck inand get told Ihave towear amask because ofmy symptoms, aslight fever and congestion apparently isan airborne illnessnow. Time for anew Doctors office this place has gone down hill over the years.

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• Katya S. January 22, 2019, 2:30 am

  I can never get through toschedule anappt. Iwas waiting for 6min. Today toschedule and noone picksup. That iswhy looking for anew doctor.

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• Kim H. September 27, 2018, 4:19 pm

  I was apatient for over 25years aswell. Igo asfar back when they were inBristol. Mydoctors were changed 4times. (They all left the practice) Iloved mydoctors; Schwartz, Mersky(from the Bronx) andDr. Jennifer Kitchen was 2nd tonone! She cared about her patients not revenue, she was phenomenal! Iwas assigned toDr. Thlick who was sonasty tome. Iwas shocked tosee adoctor behave insuch away, nobedside manner, didn't listen topatients concerns. The bad outweighed the good withher. Ireportedit, but they all stick together. Iwanted tostay inthe Penn system and happen tomove toNew jersey and now goto the Penn Medicine inNJ. Iknow its ahike, but they're wonderful!!! They return calls, refill asap, rapid appointments and sick visits and they answer their phones!!!! Doctors are people, but what they have tounderstand, ifit wasn't for our insurances and clients/patient you would not bein business. Train your staff toanswer those phones, stop putting people onhold for side bar conversation and practice real medicine! The Jersey commute takes ittoll but Ihate the thought ofleaving the Penn system. Get your act together Penn Medicine inYardley!… – show

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• N D. June 2, 2018, 7:04 am

  I have had only good experiences with this practice, sofar. Iuse the online portal tocontact them and make appointments (myPennMedicine dot org). Even when Ihave had tocall after hours, Igot acall back very quickly and excellent assistance.

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• Gretchen R. May 20, 2018, 7:38 pm

  Cant get anappointment when you need help. Looking for anew practice.

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• that g. March 8, 2018, 3:52 pm

  Phone lines are awful. Getting through tospeak with someone takes forever and the hold times once you get through are very long.
  Dr Gill isgreat though.

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• Rajaram P. December 29, 2017, 5:43 pm

  We have been with them for more than 15years and they are getting too busy todo areasonablejob. Grumpy doctors, indifferent nurse practitioners and awful receptionists.

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• Bobbi P. December 19, 2017, 8:00 pm

  Penn Medicine what isgoingon???? Iattempted tomake anonline sick appoint at8amon Monday, received aphone call back at3:30toschedule, but was left onhold (I’m assuming they forgot about me). Called again today (Tuesday) and was told that there are noappointments until Friday. Frustrating.

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• Heather B. December 7, 2017, 10:01 pm

  This isthe worst practice inthe history ofthe world. They never have appointments for anyone! Ihave tried for mymother and for myself. Icalled for asick appointment and they told methey donot have anopening for two days. They said Ican try tocall onSaturday morning and hopefully they will beable toseeme. Hopefully, Ican not believe that they would say hopefully tosomeone who issick! Ihope everyone reads this review. They donot care about patients itis all about money. Not to mention Ihave been apatient since they were alittle practice onMain street inYardley. Imiss when they actually cared!… – show

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Average rating- 2.9based on33 reviews and21 ratings